1. What types of products does Lofka offer?
Lofka specializes in a wide range of indoor and outdoor furniture. Our indoor collection includes functional sofas, bed frames in various sizes, sideboards, kitchen cabinets, dressing tables, and dining table sets and computer desk. For outdoor spaces, we offer outdoor sofas, storage sheds, fire pits, and gazebos.
2. How can I place an order?
Placing an order is simple! Browse our collection on the Lofka website, select your desired item, choose any available options (like size or color), and click the item into Walmart.com and add it to your cart. Once you're ready, proceed to checkout to complete your purchase on Walmart eventually.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to ensure a smooth transaction.
4. What is your return policy?
At Lofka, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of the delivery date. Please ensure that the items are in their original condition and packaging. For detailed information on our return process, please visit our Returns page or contact us on Walmart directly.
5. How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your shipment through our shipping partner’s website - FedEx.
6. Do you offer assembly services?
Sorry, we didn't offer assembly services, but Walmart did! For your convenience, Walmart offers assembly services for many products. You can select this option during the checkout process and make an assembly date with Walmart. Detailed assembly instructions are also included with the product package. You also can contact us to get the PDF version instruction.
7. What should I do if my item is damaged or defective?
We strive to deliver high-quality products, but if you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly. You can reach out to us on Walmart via your order, you also can email us at support@lofka.com.
8. How can I contact customer support?
If you have any questions or need assistance, please reach out to our customer support team via the “Contact Us” form on our website, or email us at support@lofka.com. We are here to help!
9. Do you have a warranty on your products?
Yes, we offer one year warranty on all of our products to protect against manufacturer defects. Please check the product details for specific warranty information, or feel free to contact us for further clarification.
